Refund policy

Return & Refund Policy

Custom & Made-to-Order Products
All custom, personalized, or made-to-order items (including custom signs, vinyl decals, engravings, and any product manufactured to your specifications) are final sale. These items cannot be returned, refunded, or exchanged, except in cases of a verified manufacturing defect. If you believe your custom item arrived defective or damaged, contact us within 7 days of delivery at sales@elolammarketing.com with your order number and photos of the issue, and we will evaluate a replacement or refund.

Non-Custom / Catalog Products
For standard catalog items (such as T-shirts and hoodies that are not customized), we accept returns within 14 days of delivery, provided the item is unused, in its original condition, and includes all original packaging. Return shipping costs are the customer's responsibility unless the item is defective or damaged.

How to Initiate a Return
Contact us at sales@elolammarketing.com or +1 631 660 5839 with your order number and reason for return. We will provide instructions for the return, and once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

Exclusions
Final sale items, gift cards, and custom/made-to-order products (except in cases of defect) are not eligible for return.