Shipping policy
At El Olam Marketing, we are committed to ensuring your orders arrive safely and on time. Below is our detailed shipping policy:
Order Processing
- All orders are processed within 1-5 business days after payment confirmation.
- Custom or made-to-order items may require additional processing time. This will be communicated to the customer prior to confirming the purchase.
Shipping Methods
- We work with reliable shipping carriers to ensure fast and secure deliveries.
- The following shipping options are available:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days (additional charges may apply).
- Shipping costs are automatically calculated at checkout based on the destination and selected shipping method.
Shipping Areas
- We currently ship within the United States. For international orders, please contact us to confirm availability.
Order Tracking
- Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery in real time.
Shipping Delays
- While we do our best to meet delivery timelines, delays may occur due to factors beyond our control (e.g., weather conditions, carrier delays, etc.). We appreciate your patience and understanding.
Delivery Policy
- Please ensure you provide a complete and accurate shipping address. We are not responsible for undelivered orders due to incorrect addresses provided by the customer.
Damaged or Lost Shipments
- If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at info@elolammarketing.com. We will review your case and provide a resolution, such as a replacement or refund, as necessary.
Contact Us
If you have any questions regarding our shipping policy, please reach out to us:
Email: info@elolammarketing.com
Phone: 631-660-5839