Cancellation policy

Cancellation and Return Policy

At El Olam Marketing, we offer some products under subscriptions or pre-orders. This cancellation policy explains how you can change or cancel these types of purchases and the conditions applicable to returns.

Subscriptions

  • When you purchase a subscription, you will receive recurring deliveries based on the duration and frequency you select.
  • Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.
  • Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it.
  • You can cancel or modify your subscription at any time using the links included in your order confirmation emails.
  • Refer to our return policy for more details about returns and refunds.

Pre-Orders

  • When you place a pre-order, you are purchasing a product that is out of stock or will soon become available.
  • At the time of purchase, we may not collect payment, may require a partial deposit, or store your payment method to charge the remaining balance at a future date.
  • You can cancel a partially paid pre-order as long as it has not been processed. Once the order has been processed, cancellations will not be accepted, but you may request a partial or full refund if applicable.
  • Refer to our return policy for more details.

Return Policy and Customized Products

  • Customized or made-to-order products cannot be returned unless they have a verified manufacturing defect.
  • If a customized product arrives damaged or with a defect, please contact us immediately to evaluate the issue. Depending on the situation, a replacement or refund may be issued.

General Conditions

  • All returned products (except customized ones) must be in their original condition, unused, and include all original packaging and tags.
  • Return shipping costs will be the responsibility of the customer unless the product is defective or damaged.
  • Returns will not be accepted after 14 days from the date of receipt.

Contact Us

If you have any questions about this policy or need assistance with your purchase, please contact us: